Sunday, Sept 25
Sunday began as a continuation of the big weekend and tapered towards the second half of service. Lots of celebrations and personalized touches, elevating our guests’ LB experiences. Way to finish the week strong.
Mood Scale / Shoutout: In today’s preshift, LLL read a short article on how one particular Chicagoland location of a national fast food chain consistently rates highest in the country for customer satisfaction. As the food served amongst the thousand locations in the chain must be the same, we examined as a group several recent reviews, looking for “tells” as to what the secret of this location’s success is. Turns out, the staff consistently looks for ways to personalize the experience of their guests. For a recent birthday celebration held at the location, the staff made a handmade poster. For a recent drive through customer, the staff gave a sampling of all the hot sauces, which the guest turned into a hashtag for their online review. The moral of today’s lesson, guests will remember how you make them feel, and in an increasingly homogenous world, a personalized touch goes a long way.
What’s with the oblique references? What’s the chain?
Sorry chef I was thinking the name is better left unsaid because the terribleness of their food could overshadow the lesson about personalized service… I am just not a fan of this fast food place and did not want to honor their name, only the staff working there. Here is the link chef.