Time Management

lena brava cruz blanca chicago arthur mullen manager 900 randolph bayless restaurant 3rdarm sunset west loop striped bass seafood roly poly cat

Wednesday, November 2

World Series Game 7 and the downpours combined to mellow out the Lena dinner service: even Danny Meyer unfortunately was unable to make it in for dinner tonight.  That being said, Sarah did a great job staying on point with cutting staff, so that the staff who stayed on were actively engaged and kept their energy up.

lena brava cruz blanca chicago arthur mullen manager 900 randolph bayless restaurant 3rdarm sunset west loop striped bass seafood roly poly cat

Funny story… Kelly took the order for a Talla bass on table 42.  When the bass came out, the guests insisted they had actually ordered the Xik bass. Kelly handled it like a true pro, rather than argue at all with the guests, simply apologized returned to the kitchen and in a little bit of time the guests got the bass they claimed they had ordered.  Later, table 43 (the neighboring table) left a little note on the side of their check, “By the way, you DID get the order right at the table next to us on the Sea Bass! Thanks again!”

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