Dear Members of Congress,
Facebook, the multi-billion dollar company, does not offer any form of human customer service. Which means that I still don’t know the reason my account was disabled just before the election, cutting off my lifeline to family, friends and business, in the midst of the worst pandemic in 100 years. After 15 years on the platform, after spending hundreds on Facebook ads, my personal account, my business pages, and my Instagram account were all just suddenly disabled.
There was no way for me to get information from the company about what happened — never mind appeal their decision. I’m assuming their algorithm, or perhaps another user, flagged something I had posted as being in violation of the Facebook terms of service: It is possible there may have been a misunderstanding re: something I posted. It is also possible that, with the high emotions around the election, maybe I did say something stupid or offensive, in violation of Facebook’s TOS — though I have no memory of anything like that, it’s certainly possible.
Unfortunately, it’s likely that I will never know what happened. For the average user on the platform, there are currently no means to appeal — there is no customer service, no Facebook Oversight Board, no “Supreme Court,” no court at all — and the judgements are final. Please regulate Facebook.