ULC Logbook, Saturday, October 16th, 2021:
We started with approx. 100 covers, and were able to make up for some movement in the reservations with walk-in’s, to finish with 102 covers.
At lunch, we served the Alice Q. party in the Ballroom, and at dinner, we served the Yale Class of 1955 Reunion in the Ballroom — the reunion party included BA former Governor of California Pete W.
In the regular dinner service, we were joined by BA’s: David D. (party of 3, tbl. 19); documentary filmmaker Taryn G. (party of 2, tbl. 6); Paul N.’s brother Herbert N. (party of 5, tbl. 15); Al T. (party of 2, tbl. 11); friend of Jim C., Roberto L. (party of 2, tbl. 9).
Paul N.’s (own) brother commented that their family had a fantastic dinner tonight and they plan on joining us again soon. This was delivered in a buttoned-up, stoic New England manner that I have learned to read as conveying sincerity.
Highs and lows from service:
Highs — There were many couples (at least 4 tables) celebrating 30+ years anniversaries who were all very happy after their dinners with us. P. and the Chef served appetizers, entrees, and desserts to a walk-in party of 3 on their way to a concert at the Shubert, in just 40 minutes!
Lows — Verbal warnings for not properly checking / changing tablecloths were issued to D., J., and R. I. — first warnings for D. and J., R. I. will potentially be sanctioned for his second warning.
R. (trainer) reported that N. (trainee) was a reluctant learner this evening, and N. did not stay until the end.
Note from the Robert Z. reservation (party of 2, tbl. 10): “D. didn’t show up to the table (15 minutes) until the guest of honor came to the front desk and ask C. why her table hasn’t been waited on since their arrival. D. blamed it on G. as she didn’t know it was her table, I gave her myself the ticket containing the special occasion. G. comped 2 glasses of Champagne to apologize for the issue, and brought starters, the table was then given to R.”
Note from the Andrew L. reservation (party of 4, tbl. 14): “D. served the appetizers late, then didn’t check on the table after 1 gentleman didn’t eat his clams. The gentleman was very upset as he was forgotten by D., and that he felt the clams weren’t fresh (arrived on the same day, delivery receipt), clams were then voided. G. took the liberty to offer his dinner after the issue with D.’s service, approved by R.”
Due to the forecast, the decision was made before we opened to close the patio: all reservations were communicated with and accommodated inside. The rain arrived as forecast in scattered showers starting at approx. 7PM.