Catastrophic Bannister Failure and Backed Up Sinks — November 3, 2021

ULC Logbook, Wednesday, November 3rd, 2021:

We started with approx. 61 covers when I arrived. On the reservation book side, there was a lot of movement: same-day reservations were added, walk-in’s joined, and on many occasions existing reservations arrived with different number of guests and/or seating requests. We finished with 74 covers.

For BA’s, we were joined by: Mr. C. (party of 3, tbl. 14); Yale Medicine Dr. R. F. (party of 4, tbl. 15); Yale Medicine Dr. A. K. (party of 5, tbl. 19); P. and S. (party of 2, tbl. 27); Kholoud E. (party of 2, tbl. 31).

Mr. B. placed tonight’s sole order for takeout: unfortunately, the sole he ordered was not available. We were able to contact Mr. B., substitute the salmon, and R. refunded Mr. B. the price difference in cash.

Grettel U. (sweet regular to whom I sold a gift card several weeks ago; party of 2, tbl. 15) and her friend thanked the whole team for their lovely dinner beside the fireplace.

Mrs. P. (BA, mother of the owner of Idiom) was very happy / excited to place an order for Chef’s cook-at-home Thanksgiving feast.

For his positive energy, flexibility with seating (for guests seated in the Clubroom tonight, it almost felt like they were required to change tables at least once) tonight’s MVP-in-my-book was R. B.: bravo! N. served 10 covers, including 2 tables with tasting menus, and did a great job as well.

By the end of the night, the bar sinks had backed up to the point where water had found it’s way to the guests’ side of the bar, near the mid-point (please see below photo.)

After having dinner with us, while the M, reservation (party of 4, tbl. 3) were making their way down the front entry steps, the bannister failed catastrophically (the railing completely separated from the base post). The M.’s older female guest took a tumble from near the top (approx. 6 stairs). We brought a chair down to the front door for her to sit. R. took her information for an injury report, while I put up signage to warn all other guests about not using the broken bannister / railing. Ms. M, reported soreness in her knee, but did not request an ambulance.

Weather was crisp and autumnal: no rain.

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