“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
For Maria, I have two pieces of advice on Xoco management. The first is to meditate on that Maya Angelou quote.
The second may seem difficult or even downright impossible to do at times: try to keep an open heart. Whether it’s the inevitable stress and frustration of a hard service or the warm glow of accomplishment when guests have an awesome experience, allow yourself to really FEEL what you’re feeling.
Life at Xoco moves pretty fast. If you don’t stop and look around once in a while, you could miss it. Chef Richard (my life coach) says friends don’t say goodbye. See you later!