Catastrophic Soup Container Failure

3rdarm roly poly cat maine coon cat arthur mullen chicago 3rdarm xoco manager rick bayless

Tom Skilling Forecast: Gusty Northwesterly wind continues to pull cold air into our area.

3rdarm roly poly cat maine coon cat arthur mullen chicago 3rdarm xoco manager rick bayless

Service: We got the green light to go to Blood Orange for the margarita in sync with FG/Topolo: I am going to use this small menu change to start training with Lupita, and then next month we will go through a full menu change together. We are also looking to structure the making of the cold brew café de olla into the PM coffee person sidework. Great job by both AM and PM teams finding small projects, for example the re-organizing of the to-go supplies, putting away this week’s order, for the more mellow stretches, and giving great service to our guests for both lunch and dinner. The staff is doing a great job of selling RW menus: today I think was the highest sold so far, 18 RW menus, mostly for dine-in.

3rdarm roly poly cat maine coon cat arthur mullen chicago 3rdarm xoco manager rick bayless

Mood Scale “Another Amazing Email” Edition: This guest had a catastrophic soup container failure, losing their Pozole to-go. We apologized profusely, refunded them and offered to buy their next caldo. They wrote back a really nice email…

3rdarm roly poly cat maine coon cat arthur mullen chicago 3rdarm xoco manager rick bayless

“I really can’t say enough about how wonderful everyone involved in my experience was, before and after the soup spill. Every single person I came into contact with was not only polite and courteous, they seemed genuinely…happy to be there. Two cops hugged the hostess after their meal. The cashier wrapped the soup. The expo lady explained the metal spoon in my to go bag(very nice touch- I love the thought behind it) and now all the generosity thrown my way-it makes me proud to live in Chicago, and impressed that a restaurant still goes the extra mile, for guests and, very likely, for employees. And this, coming from a 20+year industry person, says a lot! You’re on my list of favorites. Thanks!”

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