Tom Skilling Forecast: Mild weekend ahead, colder temps to follow.
Door: Much busier than the previous days this week: we really felt it with to-go during lunch, and dine-in during dinner. Nayeli was on top of greeting all guests with a smile, and handled some larger parties with grace during lunch. Jose showed us why he is the PM hosting ace, and delivered great hospitality throughout dinner.
Service: In our service meetings we reviewed the new menu with both AM and PM teams. Lupita and I trained on how to send menu change information to Roxanna. Guadalupe successfully completed all her new hire paperwork, and her penultimate training shift went really well. Guadalupe helped me restock beer and wine this evening, and I walked her through the chocolate-making process. I stressed how amazing it is to work at the only restaurant in the country making our own drinking chocolate, and how it is our challenge to tell that story in a fast-paced dialogue with many guests.
Mood Scale “The Case of the Missing Guacamole” Edition: Earlier this week we got a Rickbayless.com email about a guest who ordered on the web, picked up their order, and it was missing their guacamole. We apologized, refunded them and let them know we would take care of their next order for guacamole on the house. I sent them a text they could show the chef or manager to receive their complimentary guac, and they texted back, “Arthur this was the nicest response. You have a great upstanding business you are running.” The guest came in tonight and I got to talk with them: they were just as sweet in person as in that text. Over the years there have been a few crazy customers I will never forget… but I will always remember, from too many moments large and small (like this,) that Xoco has the best, kindest, most loyal regular customers of any restaurant I’ve ever worked at.
Moment of Zen: I was watching this new music video by the Chemical Brothers, for their song, “Wide Open,” and there are credits at the end. The third or fourth credit is for the post-production company, “The Mill,” who happen to be one of Xoco’s all-time biggest web order regulars! Check it out: http://www.youtube.com/watch?v=BC2dRkm8ATU
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