Tom Skilling Forecast: Wet Wednesday, flurries mixed with light drizzle.
Door: The all-day rain (knock on wood – at least wasn’t snow!) meant that web orders more than doubled in-house to-go. Looking out of the front pastry windows, it was like Xoco was going through a car wash for much of today. Our hosts, Nayeli and Miguel, were warm and extra welcoming for our dine-in guests who braved those conditions.
Service: Great day for service. Maria and I had an hour in the AM to go over training on ADP adjustments. We will have another pay period to review together before she is ready to take over. Tomorrow we will make a schedule together (which we will also get to do a second time) and put in the orders for to-go supplies (we will do this 4 times together!) Maria and I will be at the vision meeting (we have worked on the Xoco 2016 vision together with the chefs) tomorrow as well. With the slower pace, we went with a 6 person team (including hostess) in the AM, and again in the PM. One of those 6 was Guadalupe, on her first day on the floor she did a great job, not just with our customers and the sidework, but also I got about an hour of menu knowledge and testing with her and Giovanni tonight. They are both building on a great foundation of Xoco knowledge.
Guests: 3 Chicago police officers, including Officer Dan (check out our Facebook photo together!) Linda Berg. Older guest, friend of Linda (they ate at separate times.) Regular commuter from NYC. Kyle Patterson.
Mood Scale: This afternoon, while I was training with Maria on ADP, a guest called the HC about his web order. He was ordering for pick-up, planning on reheating the dish (ahogada) for dinner. We showed him how to order the meat and onions on the side, so that they did not sit on the bread until dinner time, and gave directions for reheating all the items separately. The guest really appreciated the extra care and instructions!
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