Guadalupe “The Realest Eagle”

3rdarm roly poly cat maine coon cat arthur mullen chicago 3rdarm xoco manager rick bayless chitecture

Tom Skilling Forecast: Temps remain mild, moderate chance of snow.

3rdarm roly poly cat maine coon cat arthur mullen chicago 3rdarm xoco manager rick bayless pierce doerr

Service: In today’s staff meeting we went over the RW menu and how important it is to give our RW guests a great experience at Xoco. In the PM staff meeting, we went over the 7 dimensions of the Xoco experience with the team, for the benefit of Guadalupe, who was on her second training shift. Later, Guadalupe and I talked about where Xoco got it’s name from, and also quizzed her on the guacamole toppings (she got 5/7) and our allergy policy. Great teamwork today: with the slower pace, we went with a 6 person team in the PM (plus Guadalupe training, so 7 servers instead of 8.) MVP goes to Vanessa for doing an amazing job staying focused and training her sister.

3rdarm roly poly cat maine coon cat arthur mullen chicago 3rdarm xoco manager rick bayless

Mood Scale: We have a regular who orders for their office through email (we make an exception for this guest because they are a great regular and prefer email.) They gave us feedback on their big order from yesterday: “Arthur, Thanks again for all of your guys help with lunch yesterday. Everything was great, as always! Have a nice weekend!”

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