Tom Skilling Forecast: Temps remain mild, moderate chance of snow.
Service: In today’s staff meeting we went over the RW menu and how important it is to give our RW guests a great experience at Xoco. In the PM staff meeting, we went over the 7 dimensions of the Xoco experience with the team, for the benefit of Guadalupe, who was on her second training shift. Later, Guadalupe and I talked about where Xoco got it’s name from, and also quizzed her on the guacamole toppings (she got 5/7) and our allergy policy. Great teamwork today: with the slower pace, we went with a 6 person team in the PM (plus Guadalupe training, so 7 servers instead of 8.) MVP goes to Vanessa for doing an amazing job staying focused and training her sister.
Mood Scale: We have a regular who orders for their office through email (we make an exception for this guest because they are a great regular and prefer email.) They gave us feedback on their big order from yesterday: “Arthur, Thanks again for all of your guys help with lunch yesterday. Everything was great, as always! Have a nice weekend!”